Cracking the Code: Understanding and Overcoming Language Barriers in Consumer Finance
This report covers the ways that financial institutions across the financial services industry serve, or fail to serve, people with limited English proficiency.
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Barriers to Language Access in the Housing Market: Stories from the Field
As the demographics of the U.S. population change, so do the faces of homeownership. Since the housing crisis, federal regulators have taken significant strides to provide enhanced protections to mortgage borrowers to prevent harms that led to the crisis and to ensure that borrowers are offered home retention options when they face hardship. Despite this…
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