This brief disaggregates arrearage data by customer class, looking at the discount rate and standard rate customers separately.
Read More about Massachusetts Discount Rate Customers Falling Farther Behind on Utility Bills
This issue brief lists some of the reported problems and consumer risks of rooftop solar agreements and provides policy recommendations to address these concerns for all consumers.
Read More about Rooftop Solar: Consumer Protection Recommendations
This IRA Home Energy Rebates Resource for Advocates outlines issue areas that advocates for low-income consumers and tenants should prioritize when providing stakeholder input into the state rebate plans.
This fact sheet provides a list of resources and materials to support Massachusetts advocates as they assist clients who are immigrants (both documented and undocumented). It will help determine what benefits different households might be eligible for and how to access these benefits. It also contains additional learning opportunities, as well.
Read More about Immigrants’ Rights Resources in Massachusetts
This opinion piece, published in Utility Dive, explains how competitive energy supply (or retail choice) harms consumers.
Read More about Retail ‘Choice’: A Bad Deal for Consumers and the Planet
The National Consumer Law Center and the United Church of Christ Media Justice Ministry produced a new State Digital Justice Advocacy Toolkit that contains resources to help frontline groups that are working to provide broadband and communication assistance to incarcerated people, people with disabilities, low-income households, veterans, aging and rural populations, people facing language barriers,…
