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Stay Connected Training

Stay Connected Training

Through Stay Connected, NCLC attorney Charlie Harak conducts trainings for non-attorney advocates and front-line social service workers to help low-income Massachusetts residents avoid termination of their utility services. Advocates learn the eligibility requirements for electric utility discounts, how to prevent service from being shut off, and how to restore service if it was terminated. 

Advocates can request a live training by e-mailing This e-mail address is being protected from spambots. You need JavaScript enabled to view it or watch the training online (click on video below). Please note that advocates need a copy of Charlie Harak's Utilities Advocacy for Low-income Households in Massachusetts in order to follow along. Agencies or advocates can request up to two free copies from NCLC. Each additional copy costs $5. E-mail This e-mail address is being protected from spambots. You need JavaScript enabled to view it to order books. You can also download the book from this page for free and print as many copies as needed. Viewers of the online training video should download the handouts referenced throughout the training. The handouts are referred to by color and/or title during the training.

Stay Connected Materials


Video:

Books:

List of Handouts:

Consumer Education Brochures (English and Spanish):

* If you view the training online, please fill out the evaluation form and send to:

c/o Charlie Harak
National Consumer Law Center
7 Winthrop Square
Boston, MA 02110-1245