Through Stay Connected, NCLC attorney Charlie Harak conducts trainings for non-attorney advocates and front-line social service workers to help low-income Massachusetts residents avoid termination of their utility services. Advocates learn the eligibility requirements for electric utility discounts, how to prevent service from being shut off, and how to restore service if it was terminated.
Advocates can request a live training by e-mailing
or watch the training online (click on video below). Please note that advocates need a copy of Charlie Harak's Utilities Advocacy for Low-income Households in Massachusetts in order to follow along. Agencies or advocates can request up to two free copies from NCLC. Each additional copy costs $5. E-mail
to order books. You can also download the book from this page for free and print as many copies as needed. Viewers of the online training video should download the handouts referenced throughout the training. The handouts are referred to by color and/or title during the training.