| The
New Consumer Law Frontier
Delivery of electricity, gas and telecommunications services are some
of the biggest problem areas for consumers today. Skyrocketing prices,
de-regulation, potential widespread terminations, slamming and cramming,
conservation initiatives, rate caps, and affordability programs all make
this an area essential to a consumer law practice.
What You Need to Know in This Evolving Area
This completely revised edition covers such topics as:
- Utility regulation and de-regulation, with analysis of current restructuring
efforts, remaining state utility commission regulation, and consumer
claims to raise against de-regulated utilities
- Utility allowances in publically-assisted housing
- Telephone and telecommunications issues, including affordability,
slamming and cramming
- Home owner and tenant rights to utility service, metering issues,
billing disputes, and utility terminations
- Customer service issues, from deposits to late charges, from level
billing plans to master metering
- Low income affordability strategies, including LIHEAP benefits, utility
company low income affordability programs, and utility charges in subsidized
housing
- The federal weatherization program and conservation efforts.
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 CD-Rom
Makes the Volume Even More Accessible
Just some of the CD-Rom features
include:
- State-by-state summary of utility
commission regulations and energy affordability programs
- Key telephone regulations and
FCC orders and materials
- Federal LIHEAP and Weatherization
Assistance statutes and regulations
- A consumer handout to energy
and utility services
- Model utility restructuring
law and disclosures.
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Praise
for the NCLC Manuals
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and NCLC