First name of borrower
Last name of borrower
Address of property subject to foreclosure
Race/ethnicity of borrower *
-- Client race/ethnicity -- White Non Hispanic Black Non Hispanic Asian American Indian/Alaskan Native Hispanic Unknown/Other (Other Mult Race/Non Hisp on 9902) Native Hawaiian/Pacific Islander Hispanic Black American Native/Alaskan Native & White American Native/Alaskan Native & Black American Native/Alaskan Native & Hispanic Asian & White Asian & Hispanic Black/African American & White Hispanic Black & White Black/African American & Hispanic Other Multiple Race/Non Hispanic Other Multiple Race/ Hispanic American Indian/Alaskan Native/Black & Hispanic Native Hawaiian/Pacific Islander and Hispanic Chose not to respond
Has the borrower filed for bankruptcy?
Is the borrower a service member on active duty?
Loan Number *
Current Servicer *
-- Current servicer -- Ally/GMAC Ocwen (services loans for Ally) Bank of America Citi JPMorgan Chase Wells Fargo Greentree Servicing LLC (services loans for Ally and Bank of America) Bayview Loan Servicing, LLC (services loans for Bank of America) Residential Credit Solutions, Inc. (services loans for Bank of America) Resurgent Mortgage Servicing (services loans for Bank of America) Nationstar Mortgage LLC (services loans for Bank of America) Specialized Loan Servicing LLC (services loans for Bank of America) Select Portfolio Servicing, Inc. (services loans for Bank of America) Acqura Loan Services (services loans for Bank of America) FCI Lender Services, Inc (services loans for Bank of America)
Is this a Fannie Mae or Freddie Mac loan?
Is this loan insured or guaranteed by FHA, VA, or RHS?
Is the loan underwater? Does the amount owed on the mortgage exceed the value of property?
If the loan is underwater, by how much (if known)?
The NPV Analysis is?
Not Applicable or Unknown
Was your client offered a principal reduction?
INSTRUCTION: Please click on one or more of the main categories below which best describes your client's problem. Note that when you click on the category the standard or requirements will be displayed in more detail. The borrower had the following problem(s) related to the servicing of the loan:
Fair Lending Issues
Borrowers who are not fluent in English
(check all that apply)
The borrower received a loan modification agreement he/she could not understand because it was in English.
The borrower received other servicer documents he/she could not understand.
The borrower was not permitted to submit his/her hardship letter in their native language.
The borrower was not able to talk with the servicer about the specifics of his/her mortgage situation (or loan modification request) in a language in which he or she is fluent.
Borrowers who have a disability
Have you seen any patterns based on race, national origin, language proficiency, or other protected class characteristics among offers made to clients for relief under the National Mortgage Settlement?
Additional Notes or Comments
Please provide additional information on the errors or violations identified above.
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