Low-income households are in jeopardy of losing access to affordable telecommunications services in a rapidly changing and increasingly deregulated marketplace.

Over the past two decades, the world of telecommunications has changed radically. Today, residential consumers -- especially low-income and small-volume consumers -- are left to fend for themselves when purchasing deregulated telecommunications services. No longer does “Ma Bell” provide telephone equipment, local access, and long-distance services to the vast majority of Americans. Instead, a bewildering array of companies provide equipment, local access, toll call and long-distance service, cellular telephones and service, pre-paid phone cards, DSL, Internet access, and other products and services. Most consumers cannot begin to decipher their multi-page monthly bills, and virtually no one, not even a skilled advocate, fully understands the myriad terms, prices, and conditions buried in regulatory documents filed by telecommunications companies.

Policy Analysis

Telecommunications Policy Briefs, Reports & Press Releases

Telecommunications Comments and Testimony

Telecommunications Letters

Additional Resources