Svetlana Ladan joined NCLC in 1998. She works closely with the director, deputy director, and director of finance and oversees office operations. Her responsibilities also include helping manage computer network and NCLC's website. Svetlana monitors administrative staff schedules and deadlines, coordinates work of IT consultants and makes decisions and recommendations regarding equipment purchase and online services. Svetlana graduated from the University of Sarajevo Law School (1992).